Chicago Software Process Improvement Network

 (C-SPIN) Meeting 

AT&T Center Campus

AT&T Institute 2501 W. Eagle Way at

 Lakewood Blvd and Eagle Way, Hoffman Estates, IL 60192

Be sure to check the C-SPIN website ( to confirm details.

          Wednesday, October 7, 2009 

6:00 - 7:00 PM – Atrium: Registration, Networking, & Light Refreshments

6:20 - 6:40 PM – Birds-of-a-Feather Topic - [To be announced prior to meeting]  

7:00 - 8:30 PM – Auditorium: Presentation

8:30 - 9:00 PM – Auditorium: Additional Q&A and discussion


Program:  Driving Software Quality through Formalized Business Analysis                             

Presenters:  Carl M. Manello and Jenna Evans.


Abstract  More and more companies are beginning to assess their software delivery challenges and are recognizing room for improvement at the very front-end: requirements development.  Similar to the challenge faced in the project management “industry”, business analysis is quickly growing as the next key capability area for companies to focus on (including a cottage industry around certification as well as Body of Knowledge like the Project Management Institute offers).    However, there is more that is required from companies, and from business analysts than simple certification in order to improve delivery.

In this presentation, Carl Manello (Program and Project Management Solution Lead for Slalom Consulting) and Jenna Evans (Senior Process Improvement Consultant) will offer an overview of Driving Software Quality through Formalized Business Analysis and will review the key contribution of business analysis and highlight approaches for companies to use to bring up their level of competency.  A recent successful case study will also be reviewed.


About the Presenters

Carl M. Manello

Mr. Manello is an experienced senior consultant with over 22 years of line management, program management and operational experience in manufacturing, insurance, retail and non-profit sectors.  While Carl has focused specifically on assessing, designing and implementing “PMO” solutions for corporations for the last 12 years (including R. R. Donnelley & Sons Company, CNA Insurance, Zurich North American Insurance, Sears Roebuck & Company and Motorola), he has also helped organizations improve their BA capabilities.  Carl is the Solution Lead for the Program & Project Management offering at Slalom Consulting in Chicago. 


Jenna Evans

Ms. Evans has over 10 years experience in CMMI-based Process Improvement.  She has helped several organizations address competency gaps, including a CMMI assessment for a 10,000-person, international organization within a large IT services corporation.  Jenna is currently engaged with a Business Analyst transformation effort for one of the nation’s largest health insurers.


Driving and Parking Directions

            From I-90 Northwest Tollway, exit North on Barrington Road. Take Barrington Road to Lakewood Blvd (2nd light) and turn East (right) onto Lakewood Blvd.  Turn right into the AT&T Campus Center’s West Employee Entrance (the first entrance past Eagle Way) and follow the signs to the West Parking Structures.

            Parking in covered lot W3 is recommended.  Look for parking spaces near the west entrance/exit of parking structure W3.  Then walk west from the parking structure to the Institute Building to the main door, which has a big ENTRANCE sign over the door.  The Institute is approximately 100 yards from the parking structure--back across the road you came on.  Visit for a map of the AT&T Campus Center.  (Additional parking is available in covered lot W2 as well as upper level parking lot W1.) 

About C-SPIN

               C-SPIN is a leadership forum for the free and open exchange of software process improvement experiences and practical ideas. We promote achieving higher levels of process maturity, software quality, and mutual respect. Companies, academic institutions, government organizations, and individuals are invited. For more information regarding this meeting, C-SPIN or the steering committee, contact Karen Mermel at

               To receive future announcements electronically, register your e-mail address (include name, personal email address, company, and phone number)