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Updated 5 May 2000

Software Engineering Process Improvement at Tribune Interactive
Thursday, May 4, 2000

Description
Presenters
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Software Engineering Process Improvement at Tribune Interactive

In March of 1998, the Chicago Tribune's Interactive Media group committed to a program to improve their productivity, quality and time to market. Since then this organization has been merged with other Tribune properties to form Tribune Interactive.

This program will discuss process improvement efforts at Tribune Interactive. The program will begin with where they have been. It will discuss the issues they faced, (multiple development efforts of the same thing, everyone doing everything and nothing getting done, etc), what process improvements have been done to date, how these improvements have helped them so far and how far they still have to go...

Dr. Larry Dribin, a Director in Cap Gemini America's eBusiness Practice will discuss the initial QuickStrike (CMM based) assessment and status of Interactive Media. He will then discuss the IT Process improvement model that Cap Gemini developed for Tribune Interactive to begin the transformation and some of the early work that was done. Sharon Mandell, Tribune Interactive's current Chief Technology Officer will then discuss the practical challenges of putting IT process improvement ideas into practice using Tribune Interactive's newest offering, ChicagoSports.com, as an example of how process improvement can work.

This presentation will provide you with valuable insights into the challenges and successes of improving a real life eBusiness development organization.

Presenters

Larry Dribin, Ph.D., Cap Gemini America, Ldribin@cs.depaul.edu or Ldribin@usa.capgemini.com
Dr. Larry Dribin is a Director and eBusiness Practice Manager for Cap Gemini's Chicago unit. At Cap Gemini, Larry has led many IT assessment and improvement projects, many of which were CMM based. He also focuses on assisting clients with IT process improvement, IT and business measurement and Service Level Agreements. He makes extensive use of the SEI's CMM for Software in his consulting work. Larry has also developed extensions to the CMM for commercial IT organizations. Larry is a SEI correspondent and has been involved in the CMM review process. Larry recently led several IT assessment projects for the Chicago Tribune's Internet and publishing organizations. These assessments led to a series of IT process improvement projects which helped the organization improve its quality and reduce its time to market. Larry is completing a project for a startup career management portal to define the requirements necessary to integrate several legacy products into one Web based product. He also just finished a project to develop an eBusiness portal for the French Industrial Subsidiaries Club in cooperation with the French Trade Commission. Larry holds a Ph.D. in Organizational Psychology from the Illinois Institute of Technology, an MBA in Marketing from Loyola University of Chicago and a Bachelor of Science in Industrial Engineering from Illinois Institute of Technology. He is a member of ACM, CQAA where he is Director of Research, C-SPIN where he is a Director and the IEEE.
Sharon Mandell, Chief Technology Officer, Tribune Interactive, smandell@tribune.com
Sharon Mandell is Chief Technology Officer of the newly formed Tribune Interactive. She is responsible for technology strategy, product development and support for Tribune's Internet products. In addition she directs the Technology Leadership Development Program which is focused on building technology savvy business managers for placement throughout Tribune Company. Sharon joined Tribune Company December 1997 as Director, Advanced Technology where she worked to build Tribune's strength in technology project management and assist business units with developing industry leading technology solutions. Sharon is known for her work on transforming Tribune's Metromix product into an efficient platform for supporting multiple products in the interactive organization (http://www.metromix.com; http://www.hrticket.com/; http://www.showtimeinteractive.com/). Prior to joining Tribune, Sharon founded Plannet Crafters, Inc., a developer of innovative, award winning software utilities for Microsoft Windows. Sharon also worked at Computone and Dun & Bradstreet Software. From 1987-1989 she lived in Europe and worked for 3Com and Nokia. Sharon holds a bachelor's degree in Computer Science from Temple University and attended the graduate program in Computer Science at Georgia Institute of Technology. She recently completed "Building Businesses on the Web," an executive education program at the Illinois Institute of Technology. Part of Sharon's job will be to assist in the integration of Times Mirror, owner of the L.A. Times, with the Chicago Tribune. She will focus on implementing standard technology platforms to ensure that everything works together, often an enormous task with mergers and acquisitions.

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C-SPIN: Chicago Software Process Improvement Network
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