Chicago Software Process Improvement Network
(C-SPIN) Meeting
Thursday, November 1, 2001 6:00 to 8:30 p.m.

William Rainey Harper College

Student and Administration Center: The Faculty Dining Room, Room A-238

Algonquin and Roselle Roads, Palatine, Illinois


Park in lot 1 or 2. If you enter off of Algonquin Road, the Student and Administration Center will be straight ahead to the north upon making the turnoff into Harper. Parking lots 1 and 2 will be on your right and left respectively.


CONSTRUCTION NOTICE: The south-facing entrance to Building A is now open; however you will need to use the sidewalks nearest the Wellness Center closest to Parking Lot 2 to enter the building.


Implementing a Defect Tracking Tool: A process improvement war story

Robert Ferguson
CommWorks, a subsidiary of 3Com


CommWorks already had a defect-tracking tool in 1999, but there were several reasons to upgrade including web capability and multi-site development. Our journey is only now completing after two years. We have learned several things along the way. The talk will follow the history of the project, so you can see clearly some of the risks, mistakes and solutions. At the end of the talk, you will be able to see well-developed process models both for a tool implementation process and for a defect tracking / change management process.


For SEPG people, the implementation process itself will be interesting. For project managers and developers, the defect management process, management of the process and the metrics used to manage the process will be interesting.


Bob Ferguson is Manager of the SEPG group at CommWorks, and ISO 9001 Company. He is a long-time attendee and participant in CSPIN. He has been involved in or managing process improvement and metrics work in two different companies for about 7 years.


- 6:00 - 7:00 p.m. Networking, Refreshments (complimentary sandwich buffet), & Registration (no cost)

- 7:00 - 7:10 p.m. Overview of C-SPIN and Panelist Introductions

- 7:10 - 8:10 p.m. Presentation

- 8:10 - 8:30 p.m. Question and Answer Session


C-SPIN is made possible through the efforts of its Steering Committee. The Steering Committee is composed of: Fred Ballard, Nicole Bianco, Charlotte Bowens, Kathy Brown, Alan Cohen, Susan Davidowski, Larry Dribin, Ross Fraser, Bob Ferguson, Dean Fritz, George Gatsis, Donna Miller, Bob Pauwels, and Scott Stribrny.


If you are interested in participating on the Steering Committee, contact Bob Pauwels at bob.pauwels@divine.com, 773 394-6761, or 773 394-6601 (fax).


C-SPIN is a leadership forum for the free and open exchange of software process improvement experiences and practical ideas. We promote achieving higher levels of process maturity, software quality and mutual respect. Companies, academic institutions, government organizations and individuals are invited.


There is no need to register before the meeting, but please check in at the registration table.


For more information regarding this meeting or C-SPIN, contact Bob Pauwels at bob.pauwels@divine.com, 773 394-6761, or 773 394-6601 (fax).


To receive future announcements electronically, send your e-mail address (include name, address, company, phone) to ggatsis@fsc.follett.com.