Chicago Software Process Improvement Network

(C-SPIN) Meeting

Wednesday (not Thursday), May 5, 2004 6:00 - 8:30 PM

Networking: 6:00 to 7:00 PM

Program Start: 7:00 PM

Vernon Area Public Library

300 Olde Half Day Road

Lincolnshire, IL 60069


Metrics - Creating a Balanced Scorecard Aligned to Corporate Objectives and Goals

John Durbin

Program Overview

The Balanced Scorecard has been a steadily growing phenomenon in corporate America in the last few years. At the heart of the scorecard is performance metrics. A balanced set of metrics aligned to the strategic goals of the company is key to the organizational success of the scorecard. This presentation discusses how to create metrics (including examples) supporting a balanced scorecard that:

The presentation will define how to provide checks and balances through balanced metrics, and explore what goes wrong when the scorecard is not balanced.


John Durbin has been promoting software metrics for over 22 years and for the last nineteen years has focused his energy on improving the efficacy and efficiency of software development with metrics. Software metrics are key indicators throughout the CMM/CMMi levels and can be used to accelerate (or curtail) the absorption of targeted process improvements. Software metrics are discussed in many articles and books, but few focus on the "social" issues of deployment through adapting to the organization's context. There are several different perspectives to consider. The perspective of this evening's presentation is that top-down management measurements monitor performance, and operating level measurements enable better performance, so they need complement each other.

John has worked 12 years applying software metrics internally at Baxter International, Dexter Corporation, and (most recently) at Motorola PCS and for 11 years promoted processes and methods at and for Digital Equipment Corp. and Accenture. He earned a BA from Franklin and Marshall and an MBA from Kellogg School of Management.


- 6:00 - 7:00 p.m. Networking and Registration

- 7:00 - 7:10 p.m. Overview of C-SPIN and Introductions

- 7:10 - 8:10 p.m. Presentation

- 8:10 - 8:30 p.m. Question and Answer Session

Driving Directions

It's not the easiest place to find using the street address:

C-SPIN is made possible through the efforts of its Steering Committee. The Steering Committee is composed of: Fred Ballard, Alan Berow, Susan Bidwill, Kathy Brown, Steve Coffman, Alan Cohen, Susan Davidowski, Larry Dribin, Ross Fraser, Bob Freer, George Gatsis, Tony Kvitek, Donna Miller, Bob Pauwels, Nimmi Shamdasani, Scott Stribrny, and Lance Welter.

C-SPIN is a leadership forum for the free and open exchange of software process improvement experiences and practical ideas. We promote achieving higher levels of process maturity, software quality and mutual respect. Companies, academic institutions, government organizations and individuals are invited.

There is no need to pre-register for the meeting, but please check in at the registration table when you arrive.

For more information regarding this meeting, C-SPIN, or the steering committee, contact George Gatsis at or (815) 578-7638.

To receive future announcements electronically, send your e-mail address (include name, address, company, phone) to George Gatsis at