Chicago Software Process Improvement Network

(C-SPIN) Meeting

Please call to reserve your spot
The November meeting will be at the Schaumburg Library. Seating is limited, so call Carol of Group Atlantic at 630-645-2248 to make your reservation.

Thursday, November 18, 2004

Networking 6:00 - 7:00 PM

Presentation 8:00 - 8:30 PM

Schaumburg Township District Library
130 S. Roselle Road
Schaumburg, IL 60193


Experiential Learning: Establishing a Successful Metrics Program
Deborah Devadason - Satyam Computer Services


This presentation shares the experiential learning in the application of  well known techniques like GQM to develop measures and associated indicators for measuring process improvements and performance. It suggests a set of measures to support process improvement and effective management, and provides guidance for those establishing measurement activities within a program. It helps management develop a set of base measures for tracking those categories of needs most relevant to the organization's projects, services and processes. The measures suggested range from relatively mature to those whose general utility has yet to be validated. This approach is applicable to any industry or any model-based organization (ISO 9001:2000, CMM, CMM-I) as measurement is the heart of any quality process. This presentation also features the customized Metrics Dashboard and Metrics Report Quality Radar which helps management in effective decision making. The metrics were grouped into sets that represent a theme or view of performance familiar to different levels of management, choosing data and graphical representations that would best support organizational improvement and ensure accountability to the goals.

About the Author

Deborah Devadason is a Senior Quality Analyst of the Software Process Consulting Team at Satyam Computer Services, USA, (an SEI CMM level 5 Company) with over 8 years of experience in Quality Management. In her CMM and Quality consulting assignments for US and Japanese clients, she has played a key role in Process Definition and Process Integration and Metrics Implementation. She has also successfully implemented Statistical Process Control (SPC) and Process Re-engineering. She holds dual Master degree in Technology and Science. She is a Certified Project Management Professional (PMP), holds certification in SPC (Statistical Process Control), MiC Australia and is a certified ISO: 9000 auditor. She has expertise in CMM, CMMI, EFQM models and Six Sigma. She has published papers in International and National Conferences. She has made impressive presentations at multiple organization-wide symposiums on Quality Models.


                  6:00 - 7:00 p.m. Networking and Registration

                  7:00 - 7:10 p.m. Overview of C-SPIN and Introdductions

                  7:10 - 8:10 p.m. Presentation

                  8:10 - 8:30 p.m. Question and Answer Session

Driving Directions

The library is at 130 S. Roselle Road 3.8 miles S. of Algonquin Rd (62). The meeting is on the second floor in the Rasmussen Room. For more specific directions go to

About C-SPIN

C-SPIN is made possible through the efforts of its Steering Committee. The Steering Committee is composed of: Fred Ballard, Alan Berow,  Kathy Brown, Steve Coffman, Alan Cohen, Susan Davidowski, Larry Dribin, Ross Fraser, Bob Freer, George Gatsis, Tony Kvitek, Donna Miller, Bob Pauwels, Scott Stribrny, and Lance Welter.

C-SPIN is a leadership forum for the free and open exchange of software process improvement experiences and practical ideas. We promote achieving higher levels of process maturity, software quality and mutual respect. Companies, academic institutions, government organizations and individuals are invited.

For more information regarding this meeting, C-SPIN, or the steering committee, contact George Gatsis at or (815) 578-7638.

To receive future announcements electronically, send your e-mail address (include name, address, company, phone) to George Gatsis at