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November 7, 1996
"Software - A Challenge for Management"
Watts S. Humphrey - SEI

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Software - A Challenge for Management

What if software was critically important to your organization? If your business survival depended on the performance of your software, you would probably get personally involved. Few managers realize that software is now or soon will be critical to the success of their businesses. In this talk, Mr. Humphrey discusses the critical nature of software and the challenges senior managers will soon face. He shows that the processes software people use determine their performance and that, for better performance, they must use better processes.

The Capability Maturity Model (CMM) is now widely used to help organizations improve their software capability. On average, the return has been $5.00 for every dollar invested. The Personal Software Process (PSP) introduces software engineers to disciplined personal methods. After PSP training, engineers produce more accurate plans and higher quality products. While the benefits vary by individual, quality improvements of five to ten times are normal and productivity improvements average about 25%.

Mr. Humphrey concludes`with a summary of steps managers can take to introduce these methods in their organizations.

Watts S. Humphrey

Mr. Humphrey joined the Software Engineering Institute (SEI) of Carnegie Mellon University after his retirement from IBM in 1986. While at the SEI, he established the process program, led the initial development of the Software Capability Maturity Model. and introduced the concepts of Software Process Assessment and Software Capability Evaluation.

Mr. Humphrey holds graduate degrees in Physics from the Illinois Institute of Technology and Business Administration from the University of Chicago. He is an SEI Fellow, a member of the ACM, an IEEE Fellow, and a past member of the Malcom Baldrige National Quality Award Board of Examiners.

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