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Updated 5 Oct 1998

A Panel on Developing Standards and Policies
Thursday, September 10, 1998

Description
Presenters
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A Panel on Developing Standards and Policies

Almost everyone recognizes the importance of standards and policies, but often it seems terribly difficult to get the first ones accepted. C-SPIN is offering the following panel presentation in September.
"Developing Standards and Policies"
Bob Ferguson
The first presentation uses a simple workflow analysis to show how standards can help reduce process cycle time and improve customer satisfaction. On this basis, the essential elements of a good standard are presented. The existence of standards then leads to a description of policy and finally a discussion of how policy can influence behavior in a positive manner. The presentation will include some examples from our current practice.
"Using a Standards Body to Improve the Quality of IS Standards"
Julie Koslow
With a small QA staff, we needed a way to share the work of creating and maintaining IS standards and procedures by utilizing experts from all IS functions. This presentation will describe how the TDF Standards Body operates to develop and maintain standards. The talk will also include some comment about the positive results TDF has achieved.

Presenters

Bob Ferguson, McDonald's Corp., 630 623-3791
Bob is a full-time member of the SEPG (Software Engineering Process Group) at McDonald's. He is currently responsible for Quality Assurance and Requirements Management processes. His systems experience includes project management and development of financial, instrumentation, CAD and site development software. Bob is also active on the steering committee of C-SPIN.
Julie Koslow, Transamerica Distribution Finance, 847 747-7865

Julie is Manager of Quality Assurance and Training at Transamerica Distribution Finance. Her responsibilities include championing the use of the systems development methodology and leading the Quality Assurance Council, the cross-functional team responsible for implementing IS standards, as well as traditional quality assurance activities. Training responsibilities include coordinating training for all of IS as well as providing technical training for the entire company. A recent project has been to develop and conduct Systems Development Life Cycle training for the IS development staff.

Julie is currently the Communications Director of the Chicago Quality Assurance Association (CQAA), having served on the board since 1988. She is also active in the Midwest Facilitators Network (MFN), serving on its planning committee since early 1997. Julie has earned the Certified Quality Analyst (CQA) and Fellow, Life Management Institute (FLMI) designations.

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C-SPIN: Chicago Software Process Improvement Network

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